Level 2 and Level 3 Support Coordination

NDIS Support Coordination in Brisbane

An experienced support coordinator in your corner: someone who helps you understand your NDIS plan, connect with the right providers and get real value from every dollar of funding.

Request a Call Back Call (07) 3435 1531

Registered NDIS provider · 9am to 5pm AEST, Monday to Friday

Illustration of a team collaborating around a plan

At a glance

✓Level 2 Coordination of Supports
✓Level 3 Specialist Support Coordination
✓Psychosocial and complex support experience
✓Independent: we recommend what is right for you

What is Support Coordination?

Support coordination is an NDIS funded service that helps you understand and use your NDIS plan. A support coordinator works with you to make sense of your funding, find and connect with providers, negotiate services and prices, and build your confidence to direct your own supports over time.

If your NDIS plan includes support coordination, it will appear under Capacity Building as Coordination of Supports (Level 2) or Specialist Support Coordination (Level 3) for participants with more complex situations.

Why participants choose Bloom Care

We are a small, Brisbane-based team with more than ten years of experience in the NDIS and disability sector. Because we keep caseloads small, your coordinator actually knows you, returns your calls, and does the follow-up work between conversations. We are independent, so our only measure of success is whether your supports are working for you.

How a support coordinator helps

Explains your NDIS plan and what each budget can be used for
Finds, vets and connects you with providers who fit your goals
Negotiates service agreements and prices on your behalf
Coordinates informal, mainstream, community and funded supports
Prepares you for plan reviews and helps you gather evidence
Steps in quickly when something is not working

What our support coordination includes

✓A dedicated, experienced coordinator, not a rotating roster

✓Plain-English explanation of your plan and budgets

✓Provider research, shortlisting and warm introductions

✓Service agreement and price negotiation

✓Coordination across informal, mainstream and funded supports

✓Crisis response and rapid problem-solving when supports break down

✓Plan review preparation and reporting to the NDIA

✓Capacity building so you can self-direct with confidence over time

How it works

Getting started with Bloom Care is simple. Here is what to expect.

STEP 01

Meet your coordinator

We start with a relaxed conversation about your goals, your plan and what is and is not working right now.

STEP 02

Connect your supports

Your coordinator researches options, makes introductions, negotiates agreements and gets services started.

STEP 03

Stay on track

We monitor how supports are going, fix problems early and prepare you for plan reviews with solid evidence.

Where we deliver Support Coordination

Bloom Care Support Services is based in East Brisbane and supports NDIS participants across South East Queensland.

BrisbaneIpswichMoreton BayLoganSunshine CoastGold Coast

Frequently asked questions

What is the difference between Level 2 and Level 3 support coordination?

Level 2, Coordination of Supports, helps you understand your plan, connect with providers and build your ability to coordinate supports yourself. Level 3, Specialist Support Coordination, is for participants with more complex situations, often involving multiple services, health systems or crisis risk, and is delivered by a more experienced coordinator with a smaller caseload.

Is support coordination funded in my NDIS plan?

Support coordination is a stated support. If it is in your plan, it appears under Capacity Building as Coordination of Supports or Specialist Support Coordination. It does not come out of your Core budget. If you believe you need it and it is not in your plan, we can help you request it at your next review.

Can I choose my own support coordinator?

Yes. You have full choice and control over who provides your support coordination, and you can change providers if your current arrangement is not working. Switching is simpler than most people expect, and we can guide you through it.

Do you also work with psychosocial disability?

Yes. Our coordinators have experience supporting participants with psychosocial disability, and we understand the extra care needed to build trust, work with mental health services and keep supports steady through ups and downs.

What areas do you cover?

We provide support coordination across Brisbane, Ipswich, Moreton Bay, Logan, the Sunshine Coast and the Gold Coast, with face-to-face, phone and video options.

How do I get started with Bloom Care?

Call (07) 3435 1531 or request a call back. We will check your plan together, confirm your funding, and if we are the right fit we can usually begin with a service agreement within days.

Talk to our team

Whether you are a participant, family member, support coordinator or clinician, we will help you understand your options and take the next step.

✓Call backs within one business day
✓Plain-English answers about funding and eligibility
✓No obligation, no pressure

Request a Call Back

Tell us a little about the support you are looking for and our team will call you back within one business day.